FAQ

16h-18h (18h30 in summer) 

08h30-10h00

No - customers must check-in at any time after 16h up until 18h30.

If you intend to arrive after later than 18h30 on the scheduled date of arrival you must inform the residence otherwise our no-show policy will apply. +41 (0)27 475 30 33.

Every day from 8:30 am to 12:00 and from 14:00 pm to 18:30 pm

- Closed all day on Tuesdays (in summer only)

Please notify the reception in case of late arrival at +41 (0)27 475 30 33.

Yes - the parking is CHF10.- per day. Please request parking spot when booking. 

Yes - towels/linen are included in the rental. 

Yes - the resort has a bar The Bistro. Here  you will find a large selection of wine, beers and a some snacks. 

Yes - the city tax is CHF 4.00/day/ person from 16 years of age CHF 2.00/day/ person under 16 years of age

Cancellation terms for individuals

• Up to 43 days before arrival 10% of the total amount
• From 42 to 29 days before arrival 50% of the total amount
• From 28 to 2 days before arrival 80% of the total amount
• 1 day before arrival or “no show” 100% of the total amount
  

Cancellation 1 day before arrival without charge - In case of reasons related only to Covid-19, only for the following reasons:

Government travel restrictions prevent you from going to your residence SWISSPEAK Resorts due to :

• The confinement of your area of origin or destination
• The border closure between your country of origin and your country of destination
• A quarantine period to be observed for vacationers traveling in your destination area

For all other reasons, the original cancellation conditions apply, i.e. those in effect before the pandemic.

Yes - luggage can be stored at reception during the reception opening hours.

Yes - the WiFi is free throughout the resort. 

No - Smoking is not permitted. SWISSPEAK Resorts has a strict non-smoking policy within all parts of the resort.

To amend your booking please email booking@swisspeakresorts.com

Yes - a continental breakfast is available at The Bistro for CHF 15.- per person.

Yes - the cost of an additional Baby bed is CHF 20.00/stay. Free high chair on request. On loan subject to availability

In all apartments :

- Living room with sofa bed, flat-screen TV with international channels, dining table, and chairs. 

- Open kitchen equipped with:  vitroceramic hotplates, oven, dishwasher (except studio), coffee maker, cutlery, plates, glass etc.

- Shower room, WC

Yes - one meeting room is available.

Yes - however the cost is CHF 20.00 / stay (1 animal per accommodation)

Yes - all residences have elevators. 

Yes -  we have disable friendly rooms available. Please request this when booking.

Yes - Dishes and kitchen should be cleaned before departure. The cleaning of the rest of the apartment is included in the room bill. 

No - a laundry room is available in resort. Slot times are to booked at reception. 

No - if you require housekeeping services you must request this at the reception, at an extra charge. 

No

Yes - we have a 3-room apartment 6 persons 59 - 64 m2 : 2 rooms with double beds (2x90cm) | Shower/Separate WC - When booking, it is essential to mention if a disable-friendly apartment is required. 

• Studio 2 persons 23-24 m2: 1 double sofa bed
• 2-room apartment 4 persons 34-41 m2 : 1 bedroom with 1 double bed (2x90cm) | sofa bed in the living room | Shower/WC
• 2-room apartment 4 persons SOUTH 41 -42 m2 : 1 bedroom with 1 double bed (2x90cm) | sofa bed in the living room | Shower/WC | balcony or terrace
• 2-room apartment 4 persons Terrace 36 m2 : 1 bedroom with 1 double bed (2x90cm) | sofa bed in the living room | Shower/WC | balcony or terrace
• 3-room apartment for 6 persons ECO 51 m2 : 1 bedroom with 1 double bed (2x90cm), 1 bedroom with 2 bunk beds | Bathroom / Shower / Separate WC
• 3-room apartment for 6 persons 57 - 67 m2 : 2 bedrooms with double beds (2x90cm) | Shower and separate toilet
• 3-room apartment 6 persons ECO Terrace 58 m2 : 1 bedroom with 1 double bed (2x90cm), 1 bedroom with 2 bunk beds | Shower/ separate WC
• 3-room apartment 6 persons 59 - 64 m2 : 2 rooms with double beds (2x90cm) | Shower/Separate WC | Apartment for disabled persons
•  3-room apartment 6 persons SOUTH - 67 m2 : 2 bedrooms with double beds (2x90cm) | Shower/Separate WC
•  3-room apartment 6 persons DELUXE 63.60 m2 : 2 bedrooms with double beds (2x90cm) | 2 Bathrooms / separate WC
•  3-room apartment for 6 persons SUPERIOR 59 m2 : 2 bedrooms with double beds (2x90cm) | Shower and separate toilet
•  4-room apartment for 8 persons 76 m2 : 2 bedrooms with 1 double bed (2x90cm), 1 bedroom with 2 bunk beds | 2 Bathrooms/ separate WC or not
• 4-room apartment 8 persons SUPERIOR 121 m2 : 3 bedrooms with double beds (2x90cm) | 2 Bathrooms

No - guests should bring their own toiletteries. 

Yes - you can request this at time of booking, however there is no guarantee.