FAQ

16h-18h (18h30 in summer) 

08h30-10h00

No - customers must check-in at any time after 16h up until 18h30.

If you intend to arrive after later than 18h30 on the scheduled date of arrival you must inform the residence otherwise our no-show policy will apply. +41 (0)27 475 30 33.

Reception opening hours  

• Monday - 09.00 - 12.00 / 14.30 - 18.00 
• Tuesday - 09.00 - 12.00 / 14.30 - 18.00 
• Wednesday - 09.00 - 12.00 / 14.30 - 18.00 
• Thursday - 09.00 - 12.00 / 14.30 - 18.00 
• Friday - 09.00 - 12.00 / 14.30 - 18.00 
• Saturday - 09.00 - 12.00 / 14.30 - 18.00 
• Sunday - CLOSED

The apartment must be vacated before 10.00 on the day of your departure. 

• CHECK-IN : 16.00 - 18.00
• CHECK-OUT : 08.30 - 10.00

Please notify the reception in case of late arrival at +41 (0)27 475 30 33.

Yes - towels/linen are included in the rental. 

Yes - the resort has two restaurants and a bar, The Bistro and La Ferme. Here you will find an à la carte menu, daily specials, as well as a wide selection of wines, beers and some snacks.

Yes - the tourist tax is CHF 4.50 per night per person aged 17 or over, and CHF 2.00 per night for children aged 6 to 16. Children under 6 years of age do not pay.

Cancellation terms for individuals

• Up to 43 days before arrival 10% of the total amount
• From 42 to 29 days before arrival 50% of the total amount
• From 28 to 2 days before arrival 80% of the total amount
• 1 day before arrival or “no show” 100% of the total amount
  

Cancellation 1 day before arrival without charge - In case of reasons related only to Covid-19, only for the following reasons:

Government travel restrictions prevent you from going to your residence SWISSPEAK Resorts due to :

• The confinement of your area of origin or destination
• The border closure between your country of origin and your country of destination
• A quarantine period to be observed for vacationers traveling in your destination area

For all other reasons, the original cancellation conditions apply, i.e. those in effect before the pandemic.

Yes - luggage can be stored at reception during the reception opening hours.

Yes - the WiFi is free throughout the resort. 

No - smoking and vaping are prohibited in all areas of the residence.

To amend your booking please email booking@swisspeakresorts.com

Yes - continental breakfast is available at The Bistro for CHF 15.- per person.

Yes - the cost of an additional Baby bed is CHF 20.00/stay. Free high chair on request. On loan subject to availability

In all apartments :

- Living room with sofa bed, flat-screen TV with international channels, dining table, and chairs. 

- Open kitchen equipped with:  vitroceramic hotplates, oven, dishwasher (except studio), coffee maker, cutlery, plates, glass etc.

- Shower room, WC

Yes - one meeting room is available.

Yes - the cost is CHF 10 per night, per animal (maximum 2 animals per accommodation)

Yes - all residences have elevators. 

Yes -  we have disable friendly rooms available. Please request this when booking.

Yes - Dishes and kitchen should be cleaned before departure. The cleaning of the rest of the apartment is included in the room bill. 

No - a laundry room is available in resort. Slot times are to booked at reception. 

No - if you require housekeeping services you must request this at the reception, at an extra charge. 

No

Yes - we have a 3-room apartment 6 persons 59 - 64 m2 : 2 rooms with double beds (2x90cm) | Shower/Separate WC - When booking, it is essential to mention if a disable-friendly apartment is required. 

- Studio 2 persons 23-24 m2 : 1 double sofa bed | 1 bathroom with shower and toilet | building 4

- 2-room apartment 4 persons 34-41 m2 : 1 room with 1 double bed (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet | building Central, 1, 2, 3, 4 & 5

- 2-room apartment 4 persons SOUTH 41-42 m2 : 1 bedroom with 1 double bed (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet | balcony or terrace | building 4 & 5

- 2 room apartment 4 persons Terrace 36 m2 : 1 room with 1 double bed (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet | balcony or terrace | building 2 & 3

- 3 room apartment 6 persons 57 - 67 m2 : 2 bedrooms with double beds (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | building 1, 2 & 3

- 3-room apartment 6 persons ECO 51 m2 : 1 room with 1 double bed (2x90cm), 1 room with 2 bunk beds | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | building 2 & 3

- 3-room apartment 6 persons ECO Terrace 58 m2 : 1 room with 1 double bed (2x90cm), 1 room with 2 bunk beds | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | building 1

- 3 room apartment 6 persons 59 - 64 m2 : 2 bedrooms with double beds (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | Apartment for disabled persons | building 1, 2 & 3

- 3 room apartment 6 persons SOUTH - 67 m2 : 2 bedrooms with double beds (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | balcony or terrace | building 4 & 5

- 3 room apartment 6 persons DELUXE 63.60 m2 : 2 bedrooms with double beds (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | balcony | building 4 & 5

- 3 room apartment 6 persons SUPERIOR 59 m2 : 2 bedrooms with double beds (2x90cm) | double sofa bed in the living room | 1 bathroom with shower and toilet, 1 separate toilet | terrace | Central building

- 4 room apartment 8 persons 76 m2 : 2 rooms with 1 double bed (2x90cm), 1 room with 2 bunk beds | double sofa bed in the living room | 1 bathroom with bathtub and toilet, 1 bathroom with shower and toilet | building Central, 1, 2 & 3

- 4 room apartment 8 persons SUPERIOR 121 m2 : 3 rooms with double beds (2x90cm) | double sofa bed in the living room | 1 bathroom with bath and toilet, 1 bathroom with shower and toilet | building 4 & 5

No - guests should bring their own toiletteries. 

Yes - you can request this at time of booking, however there is no guarantee. 

Yes - in Zinal we have 2 different parking lots

• Indoor parking (garage): CHF 15.00 per night and per vehicle
• Outside parking : CHF 10.00 per night and per vehicle